Privacy policy

What we collect

• Contact and delivery details you provide at checkout or by enquiry.
• Order history and communications relating to your purchase.
• Basic technical data such as browser type and pages visited.

How we use it

To process and deliver orders, provide customer support, handle returns and warranty claims, and — only where you have opted in — send occasional product updates.

Payments

Checkout and payment processing are handled by Shopify. Card details are never stored on or transmitted through this website. Shopify's own privacy terms apply to the checkout step.

Sharing

We share only what is necessary with delivery partners, manufacturers fulfilling your order and our payment processor. We do not sell personal data.

Cookies

Cookies and local storage keep your basket contents between visits and help us understand how the store is used. You can clear or block them in your browser, though basket persistence will stop working.

Your rights

You can request access to, correction of or deletion of your personal data, and withdraw marketing consent at any time. Email hello@saunalivingco.com and we will respond within 30 days.