Returns & warranty

30-day returns

You may request a return within 30 days of delivery. Items must be unused, in original condition and in their original packaging. Contact us first for a return authorisation — unauthorised returns cannot be processed.

Conditions and fees

• Return shipping on large freight items is the customer's responsibility.
• A restocking fee of up to 15% may apply to opened or assembled units.
• Custom, made-to-order and clearance items are non-returnable unless faulty on arrival.
• Refunds are issued to the original payment method within 5–10 business days of inspection.

Cancellations

Orders can be cancelled free of charge before dispatch. Once a freight booking has been made, cancellation may incur the outbound shipping cost.

Damaged or faulty items

Report transit damage within 48 hours of delivery with photographs of the packaging and the item. Faults discovered later are handled under the manufacturer's warranty — we manage the claim on your behalf.

Warranty

All products carry the manufacturer's warranty, typically covering the cabinet, heating elements, chillers and electronics for one to five years depending on the brand and model. Full warranty terms are supplied in the documentation with your order and are available on request before purchase.